1. Why should I register? How can I register?

Registration with CateringsForHope is necessary to make inquiries and receive cashback after an event, which you can choose to donate or withdraw. You can register by selecting "Login" at the top right of the page. For faster registration, you can use your Facebook or Google account.

2. How can I make an inquiry? / How can I send an inquiry to all?

When you visit the detail page of a caterer or wedding agency, you will see a "Send Inquiry" button on the right side. You enter the information you need for your event and send it to the respective caterer or wedding agency. To save time, you can send the same inquiry to multiple or all catering companies - select the "Inquire to all" button in the main menu (at the top of the page) - enter the information you need for your event and send it to the catering companies or wedding agencies you have selected, or to all at once.

3. How can I claim my cashback?

You can claim your cashback once you have made an inquiry through CateringsForHope and have received an invoice for a completed event. Log in to your account, go to the "Request Cashback" menu, select the company that conducted the event from the list, enter the invoice details - amount, date, and invoice number - and click the "Request Cashback" button. The entered data will be verified, and within a maximum of 7 days, you will receive your cashback. The amount will be credited to your wallet in the "Wallet" menu, where you can choose whether to donate or withdraw the accrued amount.

4. How do I donate the cashback? How can I withdraw my cashback?

Cashback amounts are accumulated and kept in a virtual wallet. Log in to your account and go to the "Wallet" menu - there you will see the accumulated cashback amount. On the right side, there are three buttons: "Withdraw all," "Donate all," and "Donate half and withdraw half." If you want to donate the amount, you can choose the purpose you want to support from a dropdown menu. If you're still undecided, you can view all donation campaigns by clicking the "Show all campaigns" button. Once you have selected a purpose and clicked the "Donate" button, the amount in your wallet will be reset, and we will transfer it to the purpose you have chosen.

5. How do I choose a purpose to donate to?

In the main menu of the page (at the very top), you can select "Donation campaign," where you can search for a donation campaign you want to support. You can sort the donation campaign by categories.

6. How can I be sure that the donation campaign is genuine?

The donation campaigns you see on CateringsForHope are genuine and verified, and they are officially supported by legitimate charities in Bulgaria, with which CateringsForHope has partnered. You can see the details of the organizations supporting the donation campaigns from the main menu - "Charities."

7. Are there controls and checks on the donations and the platform?

We value that all processes are as transparent and open as possible. The CateringsForHope platform and the donations processed through it are audited at least once a year by an independent audit firm, charities, and the official government bodies and institutions of the Republic of Bulgaria. You can see detailed information on all donations through the main menu - "Donation audit" - detailed data on the donations processed through the CateringsForHope platform are published once a year.

8. Who is behind the platform? - Owners and Responsible Parties.

The CateringsForHope platform is owned by the company "BINOVIS" Ltd with UIC: 201720444 and the responsible individuals and managers. The operating system of the platform is protected by a patent in Bulgaria and a utility model in Germany, as well as copyright protected and registered with the US Library of Congress.

9. How and where are my personal data stored? What are my personal data used for? Do third parties and/or companies have access to my personal data?

Your personal data, such as your name, bank details, and email address, are stored in an encrypted database on the hosting server of CateringsForHope. When you send an inquiry to catering companies or wedding agencies, the personal data you provide in the inquiry itself are sent directly to the companies you have selected accordingly. If you wish to withdraw your cashback, we require your bank details to transfer the amount to you. All your personal data are not disclosed to third parties and/or organizations and/or legal entities, rented, copied, or sold.

10. How can I delete my account? How can I be "forgotten"?

If you wish to delete your account and the associated personal data, you must send us a letter by email or use the contact form. An employee will contact you to confirm the deletion, and you will receive an official email about it.